Understand your users. Build better services.
Mike Green MBPsS
Award-Nominated User Research Lead
Podcast HostÂ
Psychologist
Research Mentor
Speaker
AI Advocate
I have over 10 years' experience in User Experience (UX). My clients range from UK Government departments to Fintech start-ups and FTSE100 companies.
I add value by designing and running programmes of user research to help my clients better understand their users across the digital design and development lifecycle. This leads to more engaging and meaningful experiences for users, and increased customer satisfaction and retention rates for my clients.
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I have a Master’s degree in psychology, am a graduate member of the British Psychological Society (MBPsS), and a recent graduate of the Oxford Artificial Intelligence Programme. I was shortlisted for the Association of Independent Professionals and the Self-Employed (IPSE) Freelancer Awards in 2021.
My programmes of research have made an impact by:
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Bridging the digital divide for disadvantaged families in the UK, to enable remote learning during the pandemic
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Streamlining the process for British citizens getting married abroad to obtain legal consent
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Empowering UK SMEs to secure the necessary insurance coverage for their overseas exports
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Enabling civil servants to accurately assess grant funding applications from UK charities
Supporting national and regional governments in Asia and South Africa to develop reliable and transparent IT procurement processes
Ensuring the reliable enforcement of UK County Court judgments when debtors fail to comply
Understanding Users: The UX Podcast
How can organisations ensure they’re building digital products and services with users in mind? What challenges and opportunities does user-centred design present?
Join me chatting candidly with UX design and research professionals from around the world.
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Listen and subscribe:
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Case Studies Of My Work
How I Work
Below are some of the many ways I add value to programmes of work
Generative Discovery Research
I plan and carry out qualitative research to understand what drives, delights and frustrates users: whether running in-depth interviews at their home or place of work, remotely, or out in the wild
Validating And Testing Design Hypotheses
I concept test prototypes on desktop and mobile throughout the design and development phases, both in person and remotely, to validate concepts and identify friction points in the user journey
Synthesis and Analysis Of Insights
I collate and synthesise insights gathered from users in order to identify motivations, pain points, and areas of opportunity
Stakeholder Workshops
I co-design user-centred solutions with users and business stakeholders through engaging and collaborative workshops
Visualising The User Perspective
I produce clear, engaging artefacts that bring to life the user's perspective for design and development teams and client stakeholders
Socialising Insights
I share user insights with clients and stakeholders throughout my research to ensure a shared understanding of the emerging problem space
Recruiting And Mentoring Junior Researchers
I work with early-career user researchers to support them in developing their skills and experience
International &Â Multi-Cultural Research
I carry out research not just in the UK but also overseas, both in person and remotely
Public Speaking & Community Knowledge Sharing
I am an experienced public speaker and facilitator, having presented to audiences of all sizes in various parts of the world
What Clients Say About Me
Some Of My Clients
