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Understand your users. Build better services. 

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RESEARCHABLE HOMEPAGE: About Me
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Mike Green MBPsS

Award-Nominated User Research Lead
Podcast Host 
Psychologist
Research Mentor
Speaker
AI Advocate

I have over 10 years' experience in User Experience (UX). My clients range from UK Government departments to Fintech start-ups and FTSE100 companies.


I add value by designing and running programmes of user research to help my clients better understand their users across the digital design and development lifecycle. This leads to more engaging and meaningful experiences for users, and increased customer satisfaction and retention rates for my clients. 

I have a Master’s degree in psychology, am a graduate member of the British Psychological Society (MBPsS), and a recent graduate of the Oxford Artificial Intelligence Programme. I was shortlisted for the Association of Independent Professionals and the Self-Employed (IPSE) Freelancer Awards in 2021.

My programmes of Design Research have ensured:

Disadvantaged UK families were able to receive stable internet connectivity for remote education during the pandemic

British citizens getting married abroad can obtain legal consent painlessly

UK SMEs obtain suitable insurance cover for exporting their product overseas

Civil servants accurately assess grant funding applications from UK charities
 

National and regional governments in Indonesia, Malaysia and South Africa develop reliable and transparent IT procurement processes 

UK County Court judgments are enforced reliably when debtors fails to comply

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Understanding Users: The UX Podcast

How can organisations ensure they’re building digital products and services with users in mind? What challenges and opportunities does user-centred design present?


Join me chatting candidly with UX design and research professionals from around the world.

Listen and subscribe:

Podbean  |  Apple  |  Spotify  |  Google  |  Amazon  

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Case Studies Of My Work

OVERSEAS HEALTHCARE FOR UK CITIZENS: REDESIGNING A GOVERNMENT SERVICE POST-BREXIT

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REMOTE EDUCATION DELIVERY DURING THE COVID-19 PANDEMIC:

RAPID ETHNOGRAPHIC RESEARCH WITH VULNERABLE USERS RESULTING IN GOVERNMENT POLICY CHANGES

SERVICE DESIGN FOR INTERNAL PRODUCT MARKETING TEAMS:
CONCEPT TESTING A NEW APPROACH

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PUBLIC-SECTOR TECHNOLOGY PROCUREMENT IN ASIA AND AFRICA:
LARGE-SCALE MULTI-COUNTRY DISCOVERY

SUPPORTING TRANSFORMATION OF THE LEGAL PROFESSION THROUGH TESTING AND LAUNCHING A BRAND-NEW DIGITAL DOCUMENT LEGALISATION SERVICE

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RESEARCHABLE HOMEPAGE: Projects
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How I Work

Below are some of the many ways I add value to programmes of work

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Generative Discovery Research

I plan and carry out qualitative research to understand what drives, delights and frustrates users: whether running in-depth interviews at their home or place of work, remotely, or out in the wild

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Validating And Testing Design Hypotheses

I concept test prototypes on desktop and mobile throughout the design and development phases, both in person and remotely, to validate concepts and identify friction points in the user journey

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Synthesis and Analysis Of Insights

I collate and synthesise insights gathered from users in order to identify motivations, pain points, and areas of opportunity

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Stakeholder Workshops

I co-design user-centred solutions with users and business stakeholders through engaging and collaborative workshops

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Visualising The User Perspective

I produce clear, engaging artefacts that bring to life the user's perspective for design and development teams and client stakeholders

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Socialising Insights

I share user insights with clients and stakeholders throughout my research to ensure a shared understanding of the emerging problem space

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Recruiting And Mentoring Junior Researchers

I work with early-career user researchers to support them in developing their skills and experience

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International & Multi-Cultural Research

I carry out research not just in the UK but also overseas, both in person and remotely

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Public Speaking & Community Knowledge Sharing

I am an experienced public speaker and facilitator, having presented to audiences of all sizes in various parts of the world

What Clients Say About Me

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Mike is an excellent user researcher, and team player. He is great at finding a good balance between working to a high standard and pragmatically getting things done, and produced quality work throughout the project we were on. He's a great teammate, willing to take on work outside his direct area of responsibility when the project needs it. I highly recommend Mike and would be happy to work with him again

Senior Product Manager, Government Digital Service

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Talks And Articles

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But What About The Users?
Talk @ DX Leeds 2021

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Five things I’ve learned from running remote unmoderated usability tests

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Whispers of the AI Wizard
Talk @ Leeds Digital Festival 2023

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Seven Of The Best UX Podcasts

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Some Of My Clients

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